- Ensuring the safety and security of passengers, staff, and aircraft on the ground: Ground staff are responsible for maintaining a safe environment on the airport grounds, including monitoring passengers, baggage, and airport facilities to prevent any security threats.
- Assisting passengers with check-in, boarding, and baggage handling: Ground staff help passengers navigate the airport, check in for their flights, board aircraft, and handle their baggage to ensure a smooth and efficient travel experience.
- Communicating effectively with passengers and airline staff: Ground staff must have good communication skills to provide information to passengers, assist with inquiries, and coordinate with airline staff to ensure efficient operations.
- Maintaining cleanliness and orderliness in airport facilities: Ground staff are responsible for keeping airport terminals, lounges, and other facilities clean and well-maintained to create a positive environment for passengers and staff.
- Following safety protocols and procedures: Ground staff must adhere to safety regulations and procedures to prevent accidents and emergencies on the airport grounds.
Skills and Expectations:
- Good communication skills: Ground staff must be able to communicate effectively with passengers, airline staff, and other team members.
- Customer service orientation: Ground staff should have a customer-focused attitude to ensure passengers have a positive experience.
- Attention to detail: Ground staff must be detail-oriented to handle baggage, check-in procedures, and safety protocols accurately.
- Ability to work in a fast-paced environment: Ground staff must be able to work efficiently in a busy airport environment.
- Physical fitness: Ground staff may need to lift heavy baggage or walk long distances, so physical fitness is important for this role.