We are looking for dedicated Ground Staff to join our team in Pune. This role is ideal for those who enjoy working in a dynamic environment and have a passion for customer service.
Key Responsibilities:
1. **Check-in Assistance**: Help passengers with the check-in process, ensuring their documents are in order and guiding them to the right counters.
2. **Baggage Handling**: Manage luggage and cargo, including loading and unloading bags onto aircraft, ensuring that all items are handled safely and efficiently.
3. **Customer Support**: Provide excellent customer service by addressing passenger inquiries, assisting with complaints, and ensuring a positive travel experience.
4. **Safety and Security**: Maintain high standards of safety and security at the airport, including monitoring restricted areas and ensuring compliance with safety protocols.
5. **Coordination with Team**: Work closely with other airport staff and departments to ensure smooth operations and effective communication.
Required Skills and Expectations:
Candidates should have at least a 12th-grade education. This position is suitable for those with little to no experience; training will be provided. Strong communication skills are essential, along with a friendly demeanor. Candidates should be physically fit, able to handle bags, and willing to work in a fast-paced environment. Reliability and punctuality are crucial, as is the ability to work well in a team and manage stressful situations effectively.