- Ensuring the safety and security of passengers, crew members, and aircraft:
The ground staff is responsible for implementing safety and security procedures to protect passengers, crew members, and aircraft during their time on the ground.
- Assisting passengers with check-in and boarding processes:
Ground staff help passengers check-in for their flights, assist with boarding procedures, and provide any necessary guidance or information.
- Handling baggage and cargo:
The ground staff is responsible for safely handling and loading baggage and cargo onto aircraft, as well as ensuring proper documentation and tracking.
- Coordinating with other departments:
Ground staff must effectively communicate and collaborate with other departments, such as cabin crew, pilots, and maintenance, to ensure smooth operations.
- Providing excellent customer service:
Ground staff should have a friendly and helpful attitude when interacting with passengers, addressing any concerns or inquiries in a professional manner.
Required Skills and Expectations:
- Excellent communication skills
- Ability to work well in a fast-paced environment
- Attention to detail and accuracy in duties
- Physical stamina to handle tasks like lifting luggage
- Knowledge of safety and security protocols
- Flexibility to work in shifts, including evenings, weekends, and holidays.