Passenger service counters par check-in, seat allocation aur boarding coordination karna.
Departure aur arrival terminal mein passenger flow aur queue management handle karna.
Baggage screening, tagging aur conveyor belt operations mein ground team ko support dena.
Flight schedule, boarding time aur gate information passengers ko clearly batana.
Connecting flight, transit aur missed flight cases mein assistance provide karna.
Customer complaints, feedback aur on-ground issues ko professionally resolve karna.
Airport safety, security checks aur airline SOPs ka poora palan karna.
Shift-based duty, night shift aur emergency situations ke liye ready rehna.
10th/12th ke sath Aviation Certificate (BAAI and AAI approved certificate) mandatory.
Basic computer handling, HindiEnglish communication aur customer-friendly behavior required.