Job Description

Job Title: Airport Ground Staff

Job Location: Airport / Terminal Area

Department: Ground Operations / Passenger Services

Reports To: Duty Manager / Airport Manager

Job Summary

Airport Ground Staff passengers ko airport par arrival se departure tak complete assistance provide karta hai. Is role me check-in, boarding, baggage coordination, aur customer service shamil hai taaki smooth, safe aur professional airport operations ho sake.

Key Responsibilities

Passengers ka check-in aur boarding process handle karna

Boarding pass aur travel documents verify karna

Flight timing, gate number, baggage rules ki jankari dena

Elderly / wheelchair / special passengers ko assistance dena

Baggage handling team ke saath coordination

Lost & found baggage cases handle karna

Delay / reschedule situation me passenger guidance dena

Airport safety aur security SOP follow karna

Airline aur airport staff ke saath coordination rakhna

High level customer service maintain karna

Required Skills

Good communication skills (Hindi & Basic English)

Pleasant personality & professional behavior

Customer handling & problem-solving ability

Team work & coordination

Basic computer knowledge

Eligibility Criteria (Mandatory)

Minimum Qualification: 12th Pass / Graduate

Aviation / Airport Ground Staff Certificate Mandatory

Age: 18 30 years

Grooming & personality as per airport standards

No visible tattoos / no criminal record

Physically fit for shift duties

Working Conditions

Rotational shifts (Day/Night)

Long standing duty hours

Airport operational environment

Salary & Benefits

As per company norms

Uniform provided

Training & career growth opportunities
  • Experience

    0 - 6 Years

  • No. of Openings

    200

  • Education

    12th Pass

  • Role

    Ground Staff

  • Industry Type

    Aviation / Airline / Aerospace

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Bhartiya Airways

In 2019, Bhartiya Airways began its journey. Since then, we have become a leading platform for travel and flight bookings, with a commitment to making travel affordable for everyone, including the lower middle class. We offer dream destinations at affordable prices, with many discounts and offers that ensure our customers get the best deals. Our holiday packages cover every corner of India, from Leh to Kanyakumari, and even internationally. We have a team of expert travel guides in every major destination, ensuring that our customers have a comfortable and hassle-free travel experience. Our user-centric approach means that we leave no room for complaint in the minds of our dear customers, who often choose us for their future travel plans. But we're not stopping there. Our future goal is to launch our airlines by 2025, a dream that every member of the Bhartiya Airways family is working tirelessly to achieve. We believe that with our dedication to affordability, customer satisfaction, and high standards of service, we can revolutionize the airline industry and become a leading player in the years to come. So stay tuned on the journey of Bhartiya Airways as we continue to innovate and grow, always striving to exceed the expectations of our customers and deliver unforgettable travel experiences.
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