Passenger facilitation desk par inquiries handle karna aur accurate information dena.
Check-in, boarding aur gate operations mein airline staff ko ground support provide karna.
Arrival terminal par passengers ko baggage claim aur exit process ke liye guide karna.
Delayed, cancelled ya rescheduled flights ke cases mein passenger coordination karna.
Lost baggage, damaged baggage aur service requests ko concerned team tak escalate karna.
Airport terminal mein discipline, queue management aur smooth passenger movement ensure karna.
Safety, security aur airline operational SOPs ka strictly follow karna.
Rotational shift duty aur peak-hour pressure mein kaam karne ki ability hona.
10th/12th ke sath Aviation Certificate (BAAI and AAI approved certificate) mandatory.
Basic computer knowledge, HindiEnglish communication aur professional attitude required.