Ground Staff Jobs For 12th Pass Freshers

## Airport Ground Staff

### Job Summary

Airport Ground Staff passengers ko airport par safe, smooth aur comfortable travel experience dene ke liye responsible hote hain. Inka kaam terminal operations, passenger handling, check-in, boarding, baggage handling aur customer service se related hota hai.

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### Key Responsibilities

Airport Ground Staff ka main role passengers ko arrival se departure tak assist karna hota hai. Yeh log check-in counters par passengers ke documents verify karte hain jaise ticket, ID proof aur baggage weight. Boarding pass issue karna, seat allocation karna aur special passengers (senior citizens, children, disabled passengers) ko assistance dena bhi inki responsibility hoti hai.

Ground staff boarding gate par passengers ko guide karte hain, announcements coordinate karte hain aur flight delay ya cancellation ki situation me passengers ko sahi information provide karte hain. Baggage related issues jaise lost, delayed ya damaged baggage ko handle karna aur complaint register karna bhi job ka hissa hota hai.

Arrival area me ground staff passengers ko baggage claim, customs aur exit process me guide karte hain. Customer queries ka politely response dena, complaints ko professionally handle karna aur airline ki service quality maintain karna bahut important hota hai.

Safety aur security procedures follow karna, airport rules ka strictly dhyan rakhna aur team ke sath coordination me kaam karna bhi ground staff ki key responsibility hoti hai.

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### Skills & Requirements

Is role ke liye good communication skills (English & Hindi) zaroori hote hain. Candidate ka behaviour polite, confident aur customer-friendly hona chahiye. Basic computer knowledge, check-in software use karne ki ability aur problem-solving skills important hoti hain.

Candidate physically fit hona chahiye kyunki long standing hours ho sakte hain. Flexible shifts (night shifts, weekends, holidays) me kaam karne ki willingness bhi required hoti hai.

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### Educational Qualification

* Minimum 10+2 pass

* Graduation preferred (not mandatory)

* Aviation / Ground Staff training certificate

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### Work Environment

Airport Ground Staff terminal building, check-in counters, boarding gates aur arrival areas me kaam karte hain. Job me high passenger interaction hota hai aur pressure situations ko calmly handle karna hota hai

• Experience

  0 - 5 Years

• No. of Openings

  500

• Education

  12th Pass

• Role

  Ground Staff

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office