We are looking for motivated individuals to join our team as Ground Staff in Kolkata. This entry-level position is ideal for those with a passion for customer service and a desire to work in the aviation industry.
Key Responsibilities:
1. Customer Assistance: Help passengers with check-in procedures, baggage handling, and boarding to ensure a smooth travel experience.
2. Information Support: Provide accurate information about flight schedules, gate changes, and airline policies. You will need to communicate clearly and efficiently.
3. Problem Resolution: Address any passenger concerns or issues promptly and professionally, maintaining a positive attitude even in challenging situations.
4. Operational Support: Collaborate with other airport staff to ensure that all operations run efficiently. This includes monitoring baggage loading and unloading to prevent delays.
Required Skills and Expectations:
Candidates should have a minimum education of 12th grade and be willing to work full-time in an office environment. Strong communication skills are essential, as you will interact with diverse passengers. A friendly and approachable demeanor is key, along with the ability to remain calm under pressure. Being a quick learner will help you adapt to various tasks in this dynamic role. Having a basic understanding of customer service principles and a positive attitude towards teamwork will significantly contribute to your success in this position.