Key responsibilities:
1. Assist passengers during check-in and boarding process: You will be responsible for helping passengers with check-in procedures and boarding flights, ensuring a smooth and hassle-free experience for them.
2. Handle baggage and cargo: You will be required to properly handle baggage and cargo, ensuring they are safely loaded and unloaded from the aircraft.
3. Provide excellent customer service: You will interact with passengers, addressing their queries or concerns, and providing them with necessary assistance to enhance their overall experience.
4. Ensure safety and security procedures: You must adhere to safety and security protocols to maintain a safe environment for passengers, staff, and aircraft.
5. Perform other ground-related duties: You may be assigned various tasks related to ground operations, such as marshalling aircraft, coordinating with ground crew, or assisting with aircraft maintenance.
Required skills and expectations:
- Good communication skills: Ability to effectively communicate with passengers and team members.
- Physical fitness: Capable of lifting heavy baggage and working in fast-paced environments.
- Attention to detail: Ability to follow procedures accurately and ensure safety protocols are adhered to.
- Flexibility: Willingness to work in shifts and adapt to changing work schedules.
- Customer-oriented: Focus on providing excellent service and meeting passenger needs.