- perform check-in procedures for passengers:
ensure passengers have the necessary documents, weigh their luggage, and issue boarding passes.
- assist passengers with their baggage:
help passengers with their luggage and ensure they are safely stored in the aircraft.
- handle customer inquiries and provide assistance:
address any queries or concerns from passengers in a professional and friendly manner.
- operate computer systems for ticketing and data entry:
use computer software to process tickets, update passenger information, and maintain accurate records.
- conduct passport checking:
verify passengers' identification and travel documents to ensure compliance with regulations.
- maintain cleanliness and organization of the ground area:
keep the airport ground area clean and organized to ensure a safe and pleasant environment for passengers.
required skills and expectations:
1. excellent communication skills
2. basic computer knowledge for data entry tasks
3. ability to work efficiently under pressure
4. good customer service skills
5. attention to detail and accuracy in handling passenger information