key responsibilities:
1. assisting passengers: as ground staff, you will be responsible for helping passengers with check-in, baggage handling, and boarding procedures at the airport.
2. ensuring safety: it is crucial to maintain safety and security protocols at all times to ensure the well-being of passengers and staff.
3. providing information: ground staff must be knowledgeable about airport facilities, flight schedules, and other relevant information to assist passengers effectively.
4. handling customer inquiries: you will be required to address customer queries and complaints in a professional and courteous manner.
5. supporting airport operations: collaborating with other team members to ensure smooth operations at the airport, including coordinating with other departments and following procedures.
required skills and expectations:
1. excellent communication skills: the ability to communicate clearly and effectively with passengers and team members is essential.
2. customer service skills: a customer-focused approach with a positive attitude is necessary to provide quality service to passengers.
3. attention to detail: being detail-oriented and attentive to instructions and procedures is important to ensure efficient operations.
4. flexibility: adapting to changing situations and working in a fast-paced environment is crucial for ground staff positions.
5. team player: ability to work effectively in a team environment and collaborate with colleagues to achieve common goals.