Key responsibilities:
1. Assisting passengers: As ground staff, you will be responsible for helping passengers with check-in, baggage handling, and boarding procedures at the airport.
2. Ensuring safety: It is crucial to maintain safety and security protocols at all times to ensure the well-being of passengers and staff.
3. Providing information: Ground staff must be knowledgeable about airport facilities, flight schedules, and other relevant information to assist passengers effectively.
4. Handling customer inquiries: You will be required to address customer queries and complaints in a professional and courteous manner.
5. Supporting airport operations: Collaborating with other team members to ensure smooth operations at the airport, including coordinating with other departments and following procedures.
Required skills and expectations:
1. Excellent communication skills: The ability to communicate clearly and effectively with passengers and team members is essential.
2. Customer service skills: A customer-focused approach with a positive attitude is necessary to provide quality service to passengers.
3. Attention to detail: Being detail-oriented and attentive to instructions and procedures is important to ensure efficient operations.
4. Flexibility: Adapting to changing situations and working in a fast-paced environment is crucial for ground staff positions.
5. Team player: Ability to work effectively in a team environment and collaborate with colleagues to achieve common goals.