Ground Staff Executive (Freshers) Kolkata

Key Responsibilities

Check-in passengers and issue boarding passes.

Verify travel documents such as passports, visas, and tickets.

Assist passengers with baggage check-in and baggage-related issues.

Provide information about flight schedules, delays, and gate changes.

Help passengers during boarding and deboarding.

Assist elderly passengers, unaccompanied minors, and passengers with special needs.

Coordinate with airline crews, security personnel, and airport authorities.

Handle customer inquiries, complaints, and service requests.

Ensure compliance with airport safety and security procedures.

Support lost-and-found and baggage claim operations.

Required Skills

Good communication and interpersonal skills.

Customer service orientation.

Ability to work under pressure and handle difficult situations.

Basic computer knowledge.

Teamwork and problem-solving abilities.

Professional appearance and positive attitude.

Educational Qualifications

Typically requires completion of 10+2 (Higher Secondary); some employers prefer a bachelor's degree.

Fluency in English is often required; additional languages can be an advantage.

Work Environment

Airports operate 24/7, so ground staff may work rotating shifts, including nights, weekends, and holidays.

Work may involve standing for long periods and assisting passengers with luggage-related matters.

• Experience

  0 - 1 Years

• No. of Openings

  42

• Education

  12th Pass

• Role

  Ground Staff Executive

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  KOLKATA