Ground Operations Staff (Freshers) Kolkata

Ground Operation Staff are vital airport personnel who ensure the safety, security, and convenience of passengers, alongside managing daily flight operations. Key responsibilities include passenger check-in, boarding assistance, luggage handling, security screening, and coordinating ramp services, all crucial for achieving on-time performance and seamless customer service.

Key Job Responsibilities of Ground Staff:

Passenger Service & Check-in:

Greeting passengers, verifying travel documents (passports, tickets), and issuing boarding passes.

Assisting special assistance passengers (elderly, unaccompanied minors, passengers with disabilities).

Managing check-in counters and assisting with seat allocation.

Managing boarding gates, making announcements, and ensuring timely boarding.

Baggage & Cargo Management:

Tagging, screening, and, for ramp staff, loading/unloading luggage from the aircraft.

Handling lost, damaged, or misplaced baggage complaints.

Ramp & Technical Operations:

Guiding aircraft to parking bays (marshalling).

Coordinating ramp services, including refueling, cabin cleaning, catering, and luggage loading.

Performing aircraft pushback and towing, and ensuring safety compliance on the airside.

Security & Regulatory Compliance:

Ensuring compliance with safety regulations and security protocols for passengers and luggage.

Working with security personnel to prevent unauthorized access.

Operational Coordination:

Providing flight information, handling delays, and coordinating with flight crew and dispatch control.

Updating flight databases and managing terminal passenger flow.

Required Skills and Qualifications:

Communication: Excellent verbal and written skills.

Customer Service: Friendly, patient, and problem-solving attitude.

Physical Stamina: Ability to stand for long periods and work in shift rosters.

Time Management: Ability to work under tight deadlines.

• Experience

  Fresher

• No. of Openings

  6

• Education

  12th Pass

• Role

  Ground Operations Staff

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  BARRACKPORE subhas kolonii more pin -7000121