We are looking for a Ground Hostess in Kolkata, India, to provide excellent customer service and support at the airport. This role is ideal for individuals who are enthusiastic and have a passion for helping others.
Key Responsibilities:
1. Customer Assistance: Welcome passengers, provide information about flights, check-in procedures, and gate details, ensuring a friendly and helpful environment.
2. Check-In Support: Assist passengers during the check-in process, helping with baggage drop-off and ensuring all necessary travel documents are in order.
3. Flight Coordination: Monitor flight schedules and provide updates to passengers about delays or gate changes, maintaining clear and effective communication.
4. Problem Solving: Address any issues or concerns that passengers may have, providing solutions to enhance their travel experience.
5. Safety Procedures: Ensure that safety and security regulations are followed by passengers, helping maintain a secure and efficient airport environment.
Required Skills and Expectations:
Candidates should have good communication skills in English and Hindi, enabling them to interact effectively with passengers. A pleasant personality and a calm demeanor under pressure are essential as the job can be fast-paced and requires a focus on customer care. Attention to detail is critical for ensuring that all procedures are followed accurately. Flexibility in working hours is necessary, including weekends and holidays, as the aviation industry operates around the clock. This position is suited for individuals eager to learn and grow in a dynamic environment.