- Greet and assist passengers: Responsible for welcoming passengers at the airport, providing necessary assistance, and answering their queries.
- Manage check-in and boarding process: Guide passengers through the check-in process, verify their documents, and ensure smooth boarding.
- Handle customer inquiries: Address customer concerns, provide information about flight schedules, and assist with ticket booking.
- Ensure passenger safety: Maintain a safe and secure environment for passengers, following all safety protocols and procedures.
- Coordinate with airline staff: Collaborate with airline crew members to ensure efficient operations and resolve any issues promptly.
Skills and Expectations:
- Excellent customer service skills to provide a positive experience for passengers.
- Strong communication skills to interact effectively with passengers and airline staff.
- Attention to detail to accurately handle check-in procedures and ensure passenger safety.
- Ability to work in a fast-paced environment and adapt to changing circumstances quickly.
- Basic computer skills to manage passenger information and flight schedules accurately.