- greet and assist passengers: responsible for welcoming passengers at the airport, providing necessary assistance, and answering their queries.
- manage check-in and boarding process: guide passengers through the check-in process, verify their documents, and ensure smooth boarding.
- handle customer inquiries: address customer concerns, provide information about flight schedules, and assist with ticket booking.
- ensure passenger safety: maintain a safe and secure environment for passengers, following all safety protocols and procedures.
- coordinate with airline staff: collaborate with airline crew members to ensure efficient operations and resolve any issues promptly.
skills and expectations:
- excellent customer service skills to provide a positive experience for passengers.
- strong communication skills to interact effectively with passengers and airline staff.
- attention to detail to accurately handle check-in procedures and ensure passenger safety.
- ability to work in a fast-paced environment and adapt to changing circumstances quickly.
- basic computer skills to manage passenger information and flight schedules accurately.