Singhalia Group

Mahape, Navi Mumbai

We are looking for a motivated and friendly Telecaller Staff member to join our team in Ghansoli, Navi Mumbai. The ideal candidate will help connect with clients, providing them with information and assistance while ensuring a positive experience.Key Responsibilities:1. **Making Calls**: You will reach out to potential customers, introduce our products or services, and engage them in conversation to understand their needs.2. **Providing Information**: Answer questions from callers clearly and effectively, ensuring they receive the information they need about our offerings.3. **Handling Queries**: Address any concerns or issues raised by clients and provide suitable solutions to enhance their satisfaction.4. **Maintaining Records**: Keep accurate records of calls made, issues discussed, and customer feedback to help the team track performance and improve services.5. **Achieving Targets**: Work towards weekly and monthly call targets, promoting a sense of achievement and contributing to team success.Required Skills and Expectations:Candidates should have completed their 12th grade and display excellent verbal communication skills. A friendly and approachable demeanor is essential, as you will be interacting with various customers. Basic computer knowledge is important for record keeping. We encourage candidates with 0 to 3 years of experience, especially those eager to learn and grow in a professional environment. A positive attitude and strong listening skills are highly valued, as they will help in building rapport with clients. Female candidates are preferred for this position.

Responsibilities:Welcome VIP guests and ensure a premium experienceHandle guest requests, complaints, and special arrangementsMaintain high standards of hospitality and serviceCoordinate with all departments for smooth guest serviceRequirements:Excellent communication & grooming standardsFluent in English (additional languages preferred)Degree/Diploma in Hospitality preferredExperience in hotel/cruise industry is an advantageSkills:Customer service excellenceProblem-solving & multitaskingProfessional attitudeSalary: Attractive package + incentives + benefits (food/accommodation on cruise)

Key Responsibilities:Greet and welcome guests in a polite and professional mannerTake food and beverage orders accuratelyServe food and drinks as per service standardsEnsure tables are clean, organized, and properly setAssist in preparing the dining area before and after serviceHandle guest requests and complaints efficientlyMaintain hygiene and safety standards at all timesSupport senior staff such as waiters, supervisors, and managersAssist in billing and payment processes if requiredFollow company policies and service proceduresSkills & Requirements:Good communication and interpersonal skillsBasic knowledge of food and beverage serviceCustomer-focused attitudeAbility to work in a teamPhysically fit and able to stand for long hoursFlexible with shifts, including weekends and holidaysPrior experience in hospitality is an advantageContact: Aparna

Key Responsibilities:Greet guests warmly and escort them to their tablesPresent menus and explain daily specialsTake accurate food and beverage ordersServe food and drinks promptly and professionallyCheck on guests to ensure satisfaction during their mealHandle guest complaints politely and resolve issues quicklyPrepare and maintain tables (setup, clearing, resetting)Coordinate with kitchen and bar staff for smooth serviceProcess bills and handle payments (cash/card)Follow hygiene, safety, and service standards

We are seeking a motivated International Telecaller to join our team in Mumbai. This full-time role is ideal for fresh female candidates looking to begin their careers in international communication.**Key Responsibilities:**- **Outbound Calling:** Reach out to potential clients across various countries, introducing our services and products to generate interest and leads.- **Customer Engagement:** Build rapport with prospective customers by actively listening to their needs and providing information tailored to their requirements.- **Lead Generation:** Identify and qualify potential leads by asking pertinent questions and understanding customer preferences during conversations.- **Follow-Up Calls:** Maintain contact with prospects by making follow-up calls to ensure they have all the necessary information to make informed decisions.- **Database Maintenance:** Keep accurate records of conversations and updates in our customer relationship management system, ensuring all information is current and detailed.- **Team Collaboration:** Work closely with the sales and marketing teams to share insights gained from calls and refine strategies for better outreach.**Required Skills and Expectations:**- Strong communication skills in English, with the ability to engage confidently with international clients.- Good listening skills to understand customer needs and respond effectively.- Proficient in using basic computer applications and customer management systems.- A proactive and positive attitude, showing enthusiasm for learning and growth in the role.- Ability to work independently while being a team player, contributing to a collaborative office environment.- Flexibility to adapt to different time zones when communicating with international clients.

Oiler - Marine Job Description Position: Oiler (Engine Room Crew) Job Summary:An Oiler is a key member of the engine department on ships such as merchant vessels, offshore rigs, and cruise ships. The role involves maintaining and lubricating machinery, assisting engineers, and ensuring smooth operation of all engine room equipment. Key Responsibilities:Lubricate and maintain engines, pumps, compressors, and other machineryAssist marine engineers in daily engine room operationsMonitor engine performance and report abnormalitiesClean and maintain engine room equipment and work areasCheck oil levels, fuel systems, and machinery parts regularlyHandle tools and spare parts inventoryFollow safety procedures and maritime regulationsAssist during maintenance, repairs, and overhauls

Position: Receptionist / Front Desk Executive (Onboard) Job Summary:A Marine Receptionist works onboard cruise ships, offshore vessels, or marine facilities, handling guest services, front desk operations, and administrative support. The role focuses on providing excellent customer service to passengers, crew, and visitors. Key Responsibilities:Welcome and assist guests, crew members, and visitorsManage front desk operations and maintain recordsHandle check-in / check-out procedures (cruise ships)Answer phone calls, emails, and guest inquiriesProvide information about onboard services, schedules, and facilitiesCoordinate with housekeeping, kitchen, and management teamsHandle complaints professionally and ensure guest satisfactionMaintain logs, reports, and documentationAssist in emergency procedures when required

Restaurant Manager - Marine Job Description Position: Restaurant Manager / F&B Manager (Onboard) Job Summary:The Restaurant Manager onboard cruise ships or marine facilities is responsible for overseeing all food and beverage operations, ensuring high-quality service, managing staff, and delivering an excellent dining experience to guests. Key Responsibilities:Manage daily restaurant and dining operations onboardSupervise waiters, stewards, and kitchen coordinationEnsure high standards of food quality and customer serviceHandle guest complaints and ensure satisfactionPlan staff schedules, training, and performance monitoringMaintain inventory, stock control, and ordering suppliesEnsure hygiene, safety, and sanitation standards (HACCP)Coordinate with chefs and other departmentsManage billing, reports, and revenue tracking

Job Summary:A Housekeeper is responsible for maintaining cleanliness, organization, and hygiene in assigned areas such as homes, hotels, offices, or facilities. They ensure a clean, safe, and comfortable environment for occupants or guests.Key Responsibilities:Clean and sanitize rooms, hallways, restrooms, and common areasMake beds, change linens, and replace towelsSweep, mop, vacuum, and dust surfacesEmpty trash bins and dispose of waste properlyReplenish supplies such as toiletries and cleaning materialsReport maintenance issues or safety hazardsFollow health and safety standards and company policiesHandle cleaning equipment and chemicals safelyRequirements:Previous housekeeping or cleaning experience preferredAbility to work independently and efficientlyAttention to detail and cleanlinessGood time management skillsPhysical stamina to perform cleaning tasksBasic communication skills