A Resort General Manager oversees daily operations, staff, and guest experiences, aiming for high service standards and profitability. They manage front office, housekeeping, maintenance, and food/beverage departments, alongside implementing strategic sales and marketing plans.
Required skills include strong leadership, financial acumen (P&L), and CRM knowledge.
Core Responsibilities Operational Oversight: Managing front office, housekeeping, maintenance, and F&B services to ensure seamless operation.
Financial Performance: Developing budgets, managing P&L, monitoring revenue generation, and reducing costs to maximize profitability.
Guest Experience & Quality: Maintaining quality audits, implementing SOPs (Standard Operating Procedures), and handling guest complaints to maintain high ratings.
Staff Management: Recruiting, training, leading, and motivating staff while optimizing employee performance.
Strategic Planning: Working with marketing teams to boost occupancy through seasonal promotions, digital presence, and local tie-ups.
Risk Management: Implementing safety, security, and fire protocols.
Required Skills and Qualifications Leadership & Communication: Ability to lead diverse teams, resolve conflicts, and communicate with stakeholders.
Experience: Previous experience in hospitality management, often 8+ years in a senior leadership role.
Financial Literacy: Knowledge of budget planning, revenue management, and cost control.
Technology Proficiency: Familiarity with Property Management Systems (PMS), Point of Sale (POS) systems, and OTA management.
Education: Bachelor