functional consultant understands and communicates the functional aspects of client projects, providing expert guidance on product, and system implementation. they understand the product capabilities and participate in identification of gaps and solution definition in case of implementation projects. the functional consultant will work closely with business users, and technical teams to deliver customized solutions that meet the business objectives. this role requires strong communication skills and, product knowledge
key responsibilities:
client engagement & requirement analysis:
engage with the client regarding functional requirements.
participate in workshops with stakeholders to gather, document, and analyze business requirements
document workshop discussions and outcomes and use these to create functional specifications.
solution design & implementation:
design and configuration of business solutions for specific requirements .
configure the software solution and ensure that business processes are optimally mapped.
collaborate with technical teams to ensure that the system design meets both functional and technical requirements
ensure strong adherence to process standards defined.
user engagement:
build and maintain strong relationships with client key contacts, understanding their needs and offering proactive solutions.
communicate regularly with clients to provide updates on project progress and gather feedback.
work with project manager and lead to manage expectations and resolve issues promptly to maintain client satisfaction.
testing & quality assurance:
prepare test plans and facilitate user acceptance testing (uat).
ensure that functional specifications are properly tested, validated, and meet quality standards.
provide support during post-implementation phases, including troubleshooting and resolving issues.
delivery responsibilities:
work closely with the project manager to ensure that projects are delivered on time, within scope, and on budget.
help define project milestones working with the technical team to ensure project outcomes are met.
training & documentation:
develop and deliver training materials to clients and end users, ensuring they are well-equipped to use the implemented system.
create and maintain comprehensive functional documentation, including user manuals, process flows, and system configurations.
continuous improvement & innovation:
stay up-to-date with product and best practices,
actively engage with seniors and peers to share and learn from each other.
learning & skill enhancement:
improve client-facing skills by taking part in more client meetings and presentations.
enhance problem-solving skills by working on complex issues or scenarios within the erp system.
participate in leadership development opportunities, mentoring junior consultants or working with cross-functional teams.
work on conflict resolution, negotiation, and managing client expectations effectively.
attend webinars, workshops, and industry conferences.
master new erp functionalities and features through self-paced courses.
1 - 3 Years
1 Openings
5.0 - 7.0 Lac/Yr
Telephonic interview
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