core responsibilities
1. communication and reception management
greeting and directing: warmly greet and welcome visitors, clients, and candidates. direct them to the appropriate person or meeting room.
call handling: professionally answer, screen, and forward incoming phone calls, managing a multi-line phone system efficiently.
mail and courier management: handle incoming and outgoing mail, packages, and courier services, ensuring accurate logging and distribution.
2. administrative support
schedule and calendar management: maintain and manage the front office executive's own schedule, and sometimes assist senior staff with meeting scheduling and calendar coordination.
record keeping: maintain accurate logs for visitors, phone calls, and front office expenditures.
filing and data entry: perform general administrative tasks such as filing, photocopying, transcribing, and data entry.
3. office & facility coordination
office presentation: ensure the reception area, lobby, and common meeting rooms are tidy, presentable, and well-stocked with necessary materials (., stationery, water).
supplies management: monitor and order office supplies, coordinating with vendors to manage inventory.
security protocol: follow and implement security procedures, including issuing visitor badges and monitoring logbooks.