Welcome and greet guests in a polite and professional manner
Handle guest check-in and check-out procedures smoothly
Manage room bookings, reservations, and cancellations
Answer phone calls, emails, and walk-in inquiries
Maintain guest records and update hotel management systems
Coordinate with housekeeping and other departments for room readiness
Handle guest complaints and provide quick solutions
Manage cash, billing, and payment transactions accurately
Ensure front desk area is clean and presentable at all times