Front Desk Receptionist

EXITO SOLUTIONS

Be on time for shift and maintain consistent, regular attendance record

Properly open and close spa each day according to Standard Operating Procedures.

Accurately book, change and cancel spa appointments.

Acknowledge and greet everyone who enters and leaves the spa.

Ensure that the check-in, check-out and payment process is handled in accordance with company

policy

Provide callers and guests with detailed descriptions of spa treatments, packages, services, and

hours of operationUtilize spa computers with skill and proficiency; document guest information in electronic record

as directed.

Familiarity with Spa Booking Softwares

Answer the phone promptly and use the guests name throughout the phone conversation; operate

phone system accurately and efficiently.

Actively promote the spa, treatments, services, sessions and retail, as well as programs,

promotions and/or discounts available.

Maintain eye contact when addressing external and internal guests; develop professional and

personalized relationship with regular guests.

Handle guests questions and concerns promptly, professionally and courteously.

Maintain complete confidentiality in all guest matters in accordance with company policy;

Provide accurate, appropriate and immediate responses to all requests by guests, ensuring

complete guest satisfaction.

Maintain a clean; safe, fully stocked and well organized work area.

Ensure adequate stock of supplies and equipment; inform management when stock is low.

Must be able to work without constant direct supervision and remain at assigned post for

extended periods of time.

Maintain a positive attitude and contribute toward a quality work environment.

Regularly attend, participate in and support training and staff meetings for the spa.

Ability to perform the duties of the Retail Consultant as needed.

Assist in all areas of spa operation as requested by management.

Communicate to management any and all occurrences involving staff or

Experience : 0 - 1 Years

No. of Openings : 1

Education : Professional Degree, Any Bachelor Degree

Role : Front Desk Receptionist

Industry Type : Wellness / Fitness / Sports / Beauty

Gender : Male

Job Country : India