job responsibilities:
greeting and seating guests: welcome patrons warmly upon arrival, manage reservations, and seat guests appropriately.
managing reservations: handle phone and online reservation systems, update guest records, and manage waitlists.
handling phone calls: answer inquiries, provide information about the menu, specials, and operating hours, and take reservations or cancellations.
customer service: address guest complaints or concerns promptly, ensuring a pleasant dining experience.
administrative tasks: maintain a clean and organized front desk area, manage guest and process payments.
coordinating with staff: communicate guest preferences or special requests to wait staff and kitchen staff.
maintaining records: keep track of daily reservations, guest preferences, and special requests to improve future service.
assisting with events: help coordinate private dining events or group bookings if applicable.
ensuring compliance: follow health and safety regulations and ensure the restaurant’s policies are adhered to.
overall, the role requires excellent communication skills, a friendly demeanor, and strong organizational abilities.