Field Support Break-fix Engineer

PROBOX

Responsibilities:

Field engineers will work with commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops and Printers (desirable), but mainly on hardware break fix ensuring all contractual SLA's are met and delivering in a timely manner.

To install, maintain and repair IT products such as PCs, Workstations, Printers, laptops and associated devices. Work may also involve upgrading existing systems and the completion of routine maintenance activities. All tasks should be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction.

Accountabilities:

1. Undertake fault diagnosis, ensure basic troubleshooting and effective Break fix of Laptops, PCs and Printers

Escalate calls within given time guidelines.

2. Knowledge of operating systems, hardware and commonly used software and standard applications.

3. Install and test desktop products.

4. Perform backups and restores as well as data transfer on PCs, laptops

5. Carry out upgrades and conversions including replacement of component parts of laptops . keyboards, monitors, disks, motherboard, etc.

Note- Break-fix experience is must

Relevant technical qualification and min 1 relevant years of work experience

Candidate should have 2 wheeler

Experience : 1 - 6 Years

No. of Openings : 3

Education : Any Bachelor Degree

Role : Field Support Break-fix Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : Male

Job Country : India