Field Support Engineer Jobs

As a Customer Engineer, your main goal is to provide excellent technical support and service to our clients. You will work directly with customers to resolve their product issues and ensure satisfaction.**Key Responsibilities:**- **Technical Support:** Assist customers with troubleshooting and resolving technical issues related to our products while ensuring timely and effective solutions.- **Product Installation:** Help in the installation and configuration of products at customer locations, ensuring they are set up for optimal performance.- **Customer Communication:** Maintain clear and friendly communication with customers to understand their needs, gather feedback, and provide updates on their queries.- **Documentation:** Document all customer interactions and technical resolutions in a systematic manner to ensure accurate record-keeping and knowledge sharing within the team.- **Continuous Learning:** Stay updated with the latest product features and industry trends to provide informed support and contribute to customer education.**Required Skills and Expectations:**- A diploma in a relevant field is required.- Candidates should have 0 to 4 years of experience in a technical support role.- Strong communication skills are essential for effectively interacting with customers and understanding their concerns.- Problem-solving abilities are crucial, as you will need to analyze situations and come up with effective solutions quickly.- A collaborative approach is expected, as you will work closely with team members to enhance the customer experience.This role requires a male candidate who is willing to work from the office in Jabalpur.

FIELD WORK - BIKE MANDATORY - With Petrol Allowances Addressing user tickets for issues regarding hardware, software, and networking. Assisting customers through installing applications and computer peripherals. Providing technical support either by visiting on-site or through remote-access systems. Providing IT networks and customer services to users inside and outside the company. Guide users with step-by-step instructions to resolve the issues. Customising the desktop applications as per the needs of users and clients. Advising on software and hardware upgrades. Maintaining a log of job tickets and maintenance tasks. Ensuring that the user systems are working fine. Creating technical reports and manuals. Keep up with current breakthroughs in computing technology and research its reviews. Periodically Antivirus & Software patches updates. Hardware Inventory Management

IT Desktop Engineer Job DescriptionRole Overview An IT Desktop Engineer (sometimes called Desktop Support Engineer) is an IT professional who manages and supports an organizations desktop environment. They ensure that all computers, laptops, tablets, and mobile devices are functioning efficiently, software is up-to-date, and users receive timely technical supportKey ResponsibilitiesInstall and configure hardware/software: Set up desktops, laptops, printers, and peripheral devices.Troubleshoot technical issues: Diagnose and resolve hardware, software, and network problems.Maintain system performance: Apply updates, patches, and upgrades to ensure optimal functionality.User support: Provide assistance to employees for IT-related queries, including workstation setup and application use.Asset management: Track and manage IT inventory such as desktops, laptops, and accessories.Security compliance: Ensure systems adhere to company IT security policies and standards.Collaboration: Work with IT teams to escalate complex issues and support larger infrastructure projects. Required SkillsTechnical expertise: Strong knowledge of Windows/Mac OS, Microsoft Office, and networking basics.Problem-solving: Ability to quickly identify and resolve technical issues.Communication skills: Clear and effective interaction with end users and IT colleagues.Time management: Handle multiple support requests efficiently.Adaptability: Stay updated with evolving technologies and tools.

Installation and Commissioning: Install new equipment at customer sites. This involves setting up the machinery, connecting it to power and networks, and performing initial tests to ensure it is fully functional.Preventive and Corrective Maintenance: Perform routine maintenance and inspections to prevent breakdowns. When a machine fails, they diagnose the problem and perform on-site repairs, replacing faulty parts as needed.Troubleshooting and Diagnostics: Use a variety of diagnostic tools and their technical knowledge to identify the root cause of equipment malfunctions. They must be skilled in troubleshooting mechanical, electrical, and software issues.Customer Support and Training: Provide technical support to customers and train them on how to properly operate and maintain the equipment. They are responsible for ensuring a high level of customer satisfaction.Documentation and Reporting: Maintain detailed records of all service calls, repairs performed, and parts used. They also prepare service reports and provide feedback to engineering and product teams to help improve future products.

We have vacant of 5 CNC Maintenance Engineer Jobs in Mumbai, Nashik, Pune, Nagpur, Ahmedabad, Vadodara, Experience Required : 2+ Years Educational Qualification : B.E Skill CNC Maintenance, Technical Services, Industrial Automation, Field Service, Industrial Relations, Email Support etc.

Greetings,We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations.Location: Chennai, Tamil NaduExperience Required: 6 months - 5 YrsEmployment Type: Full-Time Contract Long Term positionWorking Days: Monday to SaturdayWorking Hours: 9:30 AM to 6:30 PMTravel Requirement: Must have own two-wheeler or vehicle to commute between client sitesSalary Structure: Base monthly package with performance-based slabsMinimum Daily Task: 4 support tickets per dayJob Description:Provide Level 1 technical support for desktop, laptop, printer, and peripheral issues.Perform basic hardware repairs and replacements (fan, RAM, HDD/SSD, keyboard, screen, motherboard).Troubleshoot and resolve basic to moderate hardware issues for desktops, laptops, and peripheral devices.Install and configure operating systems (Windows/Linux) and basic drivers when required after hardware fix.Coordinate with the backend support team for ticket updates and parts availability.Accurately update the status of tickets in the tracking system on completion.Provide on-site IT hardware support at multiple client locations across Chennai.Ensure minimum of 4 tickets are attended and resolved per day.Maintain basic tools and spare parts inventory during travel.Ensure client satisfaction through timely and quality service.Candidate Requirements:Good Understanding in laptop or desktop hardware repair, assembly, and troubleshooting.Good understanding of hardware components and internal architecture of laptops.Should own a two-wheeler or personal vehicle for daily site visits.Willingness to travel across various customer locations within Chennai.Ability to work independently and manage time effectively.Knowledge of ticketing tools or service desk systems is a plus.If interested please share your updated resume for further process to visalakshi.s@eilglobal.com

Field Desktop Support Engineer

Dear Candidate ,Give dynamic start to your career with VMS Group SECRET TECHNOLOGIES INDIA , we are looking for freshers and experienced candidates who want to make good career in IT or NON It field.Job Type: Full time.Eligibility criteria : Fresher /Experience 0-5 Year.Location : Pune. OR PAN INDIADesired Qualification - Any Bachelor degree Minimum BA ,B.Com - Commerce, B.E , B.Tech, M.Sc , M.C.A B.C.A ,Any Graduates, Post Graduates, can also apply. Should be comfortable to work any location of pune or Pan India.Your application for theTesting & DevelopmentBack Office / Data EntryTechnical Support, Non-Voice ProcessBDE (canadian, US, UK)-In HouseBusiness Development Executive, On FieldOperations/Customer Service , Customer Service (Web)BPO MNC and Domestic ( Hindi Marathi or Any local language)Accounts & Finance /Financial AnalystPosition stood out to us and we would like to invite you for a Face to face interview Telephone interview at our office to get to know you a bit better.You will meet with the MR. Prem Sir or Aishwarya Ma'am.The interview will last about 20 minutes and you'll have the chance to discuss the above position and learn more about our company. Please carry your updated resume at list Two CopiesDesired Candidate - Candidate should be Dynamic, Enterprising, Presentable with excellent communication and written skills.If candidate is interested please visit our office. Monday to Saturday 10 am to 5 pm bitwin anytime Meet- Prem Sir / Ms. Aishwarya Ma'am Interview Venue-building A -15th , city vista, foundation road, Kharadi, Pune, Maharashtra 411014We will take 2 rounds of an interview.-Contact No. 7066165593 Aishwarya Ma'am 7066147637 Prem Sir 1. HR Round and simple logic checking P.I round.2. Technical HR Final round by Senior HR Manager.Thanks & Regards SECRET TECHNOLOGIES INDIA VMS GROUP Placement / Contract Labour / Real EstateAddress -building A -15th , city vista, foundation road, Kharadi, Pune, Mahara

Install, configure, and maintain Windows operating systems on desktops and laptops. Troubleshoot and configure MS Outlook for users, ensuring proper email setup and functionality. Set up, configure, and troubleshoot network printers for end-users. Assemble and disassemble desktop and laptop hardware as part of installations, upgrades, and repairs. Ensure regular data backups and assist with data recovery when necessary. Install, configure, and maintain operating systems (Windows/Linux) on client systems. Provide both remote and on-site support, diagnosing and resolving technical issues related to hardware, software, and network connections.

for service and support of the product at location Kota / Hyderabad / Guntkal / Jaipur / Jhansi / Prayagraj / Vijayawada / Salem / Guntur and other part of India.willing to relocate at any where in India.

We are looking for a Senior Manager who can provide insights during the product development, can document the client requirement. Provide end to end to support, training to the client for smooth transition.

provide service in customer site

Maintenance of VSAT

Job SummaryResponsibility of Testing, designing, Customer service, support and Installation of System. Primary Responsibilities Design, control, and implement of meterological instruments/Monitoring System. Evaluating systems safety, reliability, and performance. Co-ordinate with client for product delivery and installation. Travel throughout assigned territory to call on regular and prospective customers to solicit orders or talks with customers on sales floor or by phone. Manage engineering projects and deliver them on time Define customer needs and requirements Ensure that installations and applications are in line with customer desired specification and safety standards. Support service after sales. Summarize data and report on test results Examine needs on new equipment Monitor maintenance and inspection plans.Requirements and skills Proven expertise as an electrical /electronics engineer Hands-on experience using design and calculation software Knowledge of multimeter. Understanding of electrical engineering codes and safety standards Problem-solving abilities Strong organizational and communication skills knowledge of AutoCAD and circuit designing. knowledge of Ms-word, Excel

Key Responsibilities:Technical Support:Provide technical support and assistance to customers regarding router configurations, troubleshooting, and maintenance.Diagnose and resolve network-related issues reported by customers and provide timely and effective solutions.Product Knowledge:Maintain an in-depth understanding of the company's routers, networking products, and related technologies to effectively address customer inquiries and issues.Stay updated with product updates, releases, and new features to provide accurate and up-to-date information to customers.Customer Communication:Communicate with customers in a professional and courteous manner to gather information, explain solutions, and ensure customer satisfaction.Provide clear and detailed instructions to customers for configuring and optimizing router settings.Documentation:Create and maintain detailed documentation including troubleshooting guides, FAQs, and knowledge base articles to assist both customers and internal teams.Document and escalate customer-reported issues to the appropriate teams for resolution and future reference.Collaboration:Collaborate with cross-functional teams, including product development, quality assurance, and sales, to address complex customer issues and provide valuable feedback for product improvements.Participate in team meetings and knowledge sharing sessions to enhance overall team performance and expertise.Training and Education:Conduct training sessions for customers and internal teams to enhance their understanding of our products, configurations, and best practices.Stay informed about industry trends, certifications, and advancements in networking technologies to continuously improve your knowledge and skills.Qualifications:Bachelor's degree in Computer Science, Information Technology, or a related field.Proven experience in network support, preferably in a routers manufacturing or service provider company.Strong understanding of networking .

Job Description Ground Team (Field Engineers) Qualification: 10+2+Hardware Course and Networking Course/ Graduate with Hardware and Networking Course, Core Hardware, and Networking Profile field profile. Communication: Average English and good at Hindi or Local Language Location: Delhi-South Ex, Noida-Sec 15, Gurgaon-Sec 14, Mumbai-Khar West, Thane West, Pune- Chinchwad, Hyderabad- Ameerpet, Bangalore- Marathalli, Chennai-T. Nagar Package: INR 19000 21000 CTC Per Month Plus Conveyance as per Policy + Insurance Experience: 1 + yrs (Trouble shoot card level hardware issues related to Laptops, Desktops, Tablets, Mobiles, Printers and other accessories) Roles and Responsibilities: Field Engineer is a role of on-site technical support, troubleshooting and support to corporate and retail clients. This role is critical for ensuring that the organization's end-users have great experience with brand representative. The field engineer will visit PUDO twice in a day to collect hardware part as per the calls for the day and in the evening to deposit back the collected part from the client to drop back to PUDO. Field engineer will be responsible for successfully closing the allocated calls for the day. Must Have: 2-wheeler with a valid license. Open for field profile.

Summary: The customer Support Engineer will visit the site, diagnose the problem, accordingly will make minor repair or replace unit or spares on the machine like ATMs, Recycler, Kiosks, Remote Monitoring system. He will do the Preventive Maintainance service. The Customer Support Engineer responds to all customer query by resolving them or communicating to the respective team member. He will have ownership of the customer problems or incidents until the situation has been resolved to the customers satisfaction and/or within the parameters ofKey Responsibilities:1. Build working relationships with customers and develop informal communication channels with customer account at the local level. Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.2. Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures.3. Represents CMS in a manner that reflects positively on the image and reputation of the company.4. Installation and set-up of hardware, hardware modifications, first line maintenance, multi-vendor maintenance, performs periodic preventative maintenance on assigned products.5. Diagnoses problems, fix the issue with the minor repairs, and replaces components (at the module level).6. Follows the security procedures while working inside the ATM lobby or within financial institutions or within bank premises7. Responsible for all CMS assets that will be used in the delivery of customer services (Pendrive, tools, software, documentation), or as assigned by management8. Ownership of the company assets and spares9. Responsible for accurate and prompt reporting of calls and activity, as well as other reporting on real time basis10. Responsible for real time updation in the mobility application12. Responsible for the documentation creation and submission in the timely basis

Requirement: A. What we are looking for : 1. A person who has experience in replacing spares like motherboard, LCD on Laptops that belong to either of Lenovo/Dell/HP2. A Person willing to travel to different customer locations to carry out the service3. A Person willing to learn new technologies and prepared to become an Subject Matter Expert.B. Certifications: Certifications on either of the following is preferred and has an added weight age1. Hardware and Networking Certification2. Certification on PC diagnosis and Spare ReplacementsC. Experience: 1 to 2 years Products that you would be working on:1. Lenovo Laptops & Desktops2. Dell Laptops & Desktops3. HP Laptops & Desktops4. Microsoft Surface ProductsResponsibilities: Your day-to-day activities and responsibilities are defined as belowWhat you would do:1. Deploy Tools and run them to analyze the problems in the PCs2. Make recommendations on what Spares to be replaced/procured3. Replace Spares inside the Laptops/Desktops4. Install Windows Operating Systems5. Participate in Discussions with the customer jointly with the Business team and provide necessary clarifications

Installation & commissioning of Attendance & Access Control System and configuring it. - Mounting the biometric device, lock fixing, cable laying.- Troubleshooting of hardware device- Provide hardware support to client, providing necessary support at client site, remote session, telephonic, or email- Site survey, product testing and training as and when required

We are looking for a Desktop Solution Engineer to join our team. The ideal candidate will have a passion for technology and a willingness to learn. This is a full-time position based in Ekkaduthangal and is open to fresh graduates.**Key Responsibilities:**- **Technical Support:** Provide support for desktop software and hardware issues. You will help troubleshoot problems and ensure that all devices are functioning correctly.- **Installation and Setup:** Assist in the installation and configuration of desktop computers and peripherals. You will set up new machines for users and ensure they are ready for use.- **User Training:** Offer basic training to users on how to use new systems and software. This helps ensure that everyone is comfortable and productive with their technology.- **Maintenance:** Regularly check and maintain desktop equipment. You will perform routine maintenance tasks to keep systems running smoothly.- **Documentation:** Keep records of support activities and solutions provided. Documenting your work helps build a knowledge base for future reference.**Required Skills and Expectations:**- A diploma or degree from I.T.I. is required. Freshers are encouraged to apply.- A strong interest in technology and eagerness to learn about desktop systems and components.- Good communication skills to effectively interact with team members and users.- Problem-solving abilities to troubleshoot and resolve technical issues independently.- Willingness to work full-time in an office environment, ensuring you can collaborate closely with the team and provide timely support.

Installation & commissioning of Attendance & Access Control System and configuring it. - Mounting the biometric device, lock fixing, cable laying.- Troubleshooting of hardware device- Provide hardware support to client, providing necessary support at client site, remote session, telephonic, or email- Site survey, product testing and training as and when required