5 Hotel Soft Service / Facility Manager

CACS

Responsibilities

Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives

Plan activities and allocate responsibilities to achieve the most efficient operating model

Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits

Develop and implement an intuitive and efficient marketing strategy to promote the hotels services

Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)

Deal with maintenance issues, shortages in staff or equipment, renovations etc.

Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.

Inspect facilities regularly and enforce strict compliance with health and safety standards

Requirements and skills

Proven experience as Hotel Manager or relevant role

Fluency in English; knowledge of other languages is a plus

Understanding of all hotel management best practices and relevant laws and guidelines

Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage

Excellent customer service skills as well as a business mindset

Demonstrable aptitude in decision-making and problem-solving

Reliable with an ability to multi-task and work well under pressure

Outstanding leadership skills and a great attention to detail

Degree in Business Administration, Hotel/Hospitality Management or relevant field

Experience : 3 - 8 Years

No. of Openings : 10

Education : Professional Degree

Role : Facility Manager

Industry Type : Hotel / Restaurant / Hospitality

Gender : [ Male / Female ]

Job Country : India