Executive Network Engineer

Praction Networks P ltd

job description

experience required-02+ years

responsibilities

• provide l1 and l2 support for home broadband, distributors, service providers, enterprise customers, and end users via telephone, e-mail, and web.

• troubleshoot complicated hardware and software, router, laptop issues.

• manage critical customer issues and facilitate communication between customers, escalation, and engineering.

• participate in cross-functional tasks such as new product development projects, support readiness teams, kb and other documentation activities.

• provide on-site support for customers when needed.

skills must have

• english fluency both written and spoken

l2 requirement

• l1 requirement +

• 3-5 years of experience in a support role (field engineers or as technical support engineer)

• experience for managing isp and telco network.

• working experience network protocols analysis tools

• strong problem-solving skills, applicable to large and complex network scenarios

• knowledge in ip networking in layers 2-4(tcp/ip, ethernet, vlans, vlan stacking qos, stp, rstp, ospf, rip, vrrp, igmp, mpls, multicast routing protocols)

• proven escalation management and leadership skills

• able to multitask when several critical issues happen simultaneously

· experience in customer handling

· knowledge of unix/linux operating systems

• Experience

  1 - 2 Years

• No. of Openings

  4

• Education

  B.C.A, M.C.A

• Role

  Network Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office