Praction Networks P ltd

Indirapuram, Ghaziabad

Job descriptionExperience Required-02+ YearsResponsibilities Provide L1 and L2 Support for Home Broadband, Distributors, service providers, enterprise customers, and end users via telephone, e-mail, and web. Troubleshoot complicated hardware and software, Router, Laptop issues. Manage critical customer issues and facilitate communication between customers, escalation, and engineering. Participate in cross-functional tasks such as new product development projects, support readiness teams, KB and other documentation activities. Provide on-site support for customers when needed.Skills Must have English fluency both written and spokenL2 requirement L1 requirement + 3-5 years of experience in a support role (field engineers or as technical support engineer) Experience for managing ISP and Telco Network. Working experience network protocols analysis tools Strong problem-solving skills, applicable to large and complex network scenarios Knowledge in IP networking in layers 2-4(TCP/IP, Ethernet, VLANs, VLAN stacking QoS, STP, RSTP, OSPF, RIP, VRRP, IGMP, MPLS, Multicast routing protocols) Proven escalation management and leadership skills Able to multitask when several critical issues happen simultaneously Experience in customer handling Knowledge of UNIX/Linux operating systems