Entertainment Service Provider

PVR Ltd

LOCATION: .

JOB TITLE: Entertainment Service provider(ESP)

DEPARTMENT Operations

REPORTS TO: Duty Officer

JOB PURPOSE: To provide excellent service to patrons so that their experience will be worth remembering.

SCOPE: Direct Reportees : None

Indirect Reportees : None

External Agencies : None

Opex : All manpower costs and operating costs like COGs etc for Gold class property (except CAM/Rentals for the Cinemas).

DUTIES AND RESPONSIBILITIES: To personally greet the customers and other affluent people at each touch point with correct salutation

Service on seat, suggestive & Up selling,

Efficient Cash handling, inventory management at POS

Customer query handling

Well versed with Movie synopsis and genre

Maintaining all required registers for PVR classic

Taking effective orders and satisfying the customers

Box office handling , ticketing and reporting

SPECIFICATIONS: Qualification:

1. Educational: 10+2

2. Professional: Certificate course or diploma in hospitality/Hotel Management

Experience: 0-1years in a similar role in a reputed organisation in Service/Hospitality/Retail industry.

Working conditions: In Cinemas

Competencies:

Proficiency in using MS Office

Team Building Skills

Interview Skills

Strong operational background in a multi-location business;

Creative thinker with high degree of integrity and discipline;

Strong knowledge of consumer/cultural trends;

Interpersonal and negotiating skills;

Well-developed relationship building skills;

Excellent conflict resolution skills;

Self-motivation and drive towards winning and a can do attitude;

Fluency in English

Salary Range: INR 1- LPA

OTHER SPECIFICATIONS:

APPROVED BY: HOD COO/CEO CORPORATE HR/CHRO

NAME:

SIGNATURE:

DATE:

Experience : 0 - 1 Years

No. of Openings : 4

Education : Higher Secondary, Secondary School

Role : Entertainment Service Provider

Industry Type : Hotel / Restaurant / Hospitality

Gender : Male

Job Country : India