Entertainment Service Provider

PVR Ltd

location: ………………………….

job title: entertainment service provider(esp)

department operations

reports to: duty officer

job purpose: to provide excellent service to patrons so that their experience will be worth remembering.

scope: direct reportees : none

indirect reportees : none

external agencies : none

opex : all manpower costs and operating costs like cogs etc for gold class property (except cam/rentals for the cinemas).

duties and responsibilities: • to personally greet the customers and other affluent people at each touch point with correct salutation

• service on seat, suggestive & up selling,

• efficient cash handling, inventory management at pos

• customer query handling

• well versed with movie synopsis and genre

• maintaining all required registers for pvr classic

• taking effective orders and satisfying the customers

• box office handling , ticketing and reporting

specifications: qualification:

1. educational: 10+2

2. professional: certificate course or diploma in hospitality/hotel management

experience: 0-1years in a similar role in a reputed organisation in service/hospitality/retail industry.

working conditions: in cinemas

competencies:

• proficiency in using ms office

• team building skills

• interview skills

• strong operational background in a multi-location business;

• creative thinker with high degree of integrity and discipline;

• strong knowledge of consumer/cultural trends;

• interpersonal and negotiating skills;

• well-developed relationship building skills;

• excellent conflict resolution skills;

• self-motivation and drive towards winning and a “can do” attitude;

• fluency in english

salary range: inr 1- lpa

other specifications:

approved by: hod coo/ceo corporate hr/chro

name:

signature:

date:

• Experience

  0 - 1 Years

• No. of Openings

  4

• Education

  Higher Secondary, Secondary School

• Role

  Entertainment Service Provider

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office