PVR Ltd

Gurdev Nagar, Ludhiana

LOCATION: . JOB TITLE: Entertainment Service provider(ESP)DEPARTMENT OperationsREPORTS TO: Duty OfficerJOB PURPOSE: To provide excellent service to patrons so that their experience will be worth remembering.SCOPE: Direct Reportees : NoneIndirect Reportees : NoneExternal Agencies : NoneOpex : All manpower costs and operating costs like COGs etc for Gold class property (except CAM/Rentals for the Cinemas).DUTIES AND RESPONSIBILITIES: To personally greet the customers and other affluent people at each touch point with correct salutation Service on seat, suggestive & Up selling, Efficient Cash handling, inventory management at POS Customer query handling Well versed with Movie synopsis and genre Maintaining all required registers for PVR classic Taking effective orders and satisfying the customers Box office handling , ticketing and reportingSPECIFICATIONS: Qualification: 1. Educational: 10+22. Professional: Certificate course or diploma in hospitality/Hotel ManagementExperience: 0-1years in a similar role in a reputed organisation in Service/Hospitality/Retail industry.Working conditions: In CinemasCompetencies: Proficiency in using MS Office Team Building Skills Interview Skills Strong operational background in a multi-location business; Creative thinker with high degree of integrity and discipline; Strong knowledge of consumer/cultural trends; Interpersonal and negotiating skills; Well-developed relationship building skills; Excellent conflict resolution skills; Self-motivation and drive towards winning and a can do attitude; Fluency in EnglishSalary Range: INR 1- 1.5 LPAOTHER SPECIFICATIONS: APPROVED BY: HOD COO/CEO CORPORATE HR/CHRONAME: SIGNATURE: DATE: