job summary:
we are looking for a detail-oriented e-commerce operations executive to manage daily operations of our products in e-commerce platform, including order processing, inventory management, and customer support. the ideal candidate should have a strong understanding of e-commerce systems and processes, with excellent organizational skills.
key responsibilities:
order management: oversee order processing, coordinate with logistics for timely dispatch, and manage returns and exchanges.
inventory control: maintain accurate stock levels, update product listings, and coordinate restocking with suppliers.
platform management: update product pages, monitor platform performance, and collaborate with marketing on promotions.
customer support: respond to customer inquiries and resolve issues to ensure high satisfaction.
reporting & analysis: track e-commerce performance, analyze trends, and provide actionable insights for improvements.
collaboration: work closely with internal teams (marketing, logistics, finance) and external vendors to streamline operations.