Desktop Support Engineer

ITMANTRA Techintellect Pvt Ltd

Responsibilities

address User Tickets Regarding Hardware, Software and Networking

install, Upgrade, Support and Troubleshoot Xp, Windows 7, Windows 10 , Microsoft Office Products and Any other Authorized Desktop Applications

install, Upgrade, Support and Troubleshoot for Printers, Computer Hardware and Any other Authorized Peripheral Equipment

responsible for Monitoring, Operating, Managing, Troubleshooting and Restoring to Service Any Terminal Service Client, Personal Computers (pc) or Notebooks that Has Authorized Access to the Network

walk Customers Through Installing Applications and Computer Peripherals

ask Targeted Questions to Diagnose Problems

guide Users with Simple, Step-by-step Instructions

conduct Remote Troubleshooting

test Alternative Pathways Until the Resolution of An Issue

customize Desktop Applications to Meet User Needs

record Technical Issues and Solutions.

direct Unresolved Issues to the Next Level of Support Personnel

follow Up with Clients to Ensure Their Systems are Functional

report Customer Feedback and Potential Product Requests

help Create Technical Documentation and Manuals

supervising the Administration of Systems Related Network to Ensure Availability of Services to Authorized Users.

requirements

proven Work Experience as a Desktop Support Engineer, Technical Support Engineer or Similar Role

hands-on Experience with Windows Environments.

working Knowledge of Office Automation Products and Computer Peripherals, like Printers and Scanners

knowledge of Network Security Practices and Anti-virus Programs

ability to Perform Remote Troubleshooting and Provide Clear Instructions

excellent Problem-solving and Multitasking Skills.

customer-oriented Attitude

minimum Hsc Passed with Computer Hardware & Networking Degree.

Experience : 2 - 3 Years

No. of Openings : 2

Education : Any Bachelor Degree, B.Sc, B.Tech/B.E

Role : Desktop Support Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : Male

Job Country : India