Responsibilitiesaddress User Tickets Regarding Hardware, Software and Networkinginstall, Upgrade, Support and Troubleshoot Xp, Windows 7, Windows 10 , Microsoft Office Products and Any other Authorized Desktop Applicationsinstall, Upgrade, Support and Troubleshoot for Printers, Computer Hardware and Any other Authorized Peripheral Equipmentresponsible for Monitoring, Operating, Managing, Troubleshooting and Restoring to Service Any Terminal Service Client, Personal Computers (pc) or Notebooks that Has Authorized Access to the Networkwalk Customers Through Installing Applications and Computer Peripheralsask Targeted Questions to Diagnose Problemsguide Users with Simple, Step-by-step Instructionsconduct Remote Troubleshootingtest Alternative Pathways Until the Resolution of An Issuecustomize Desktop Applications to Meet User Needsrecord Technical Issues and Solutions.direct Unresolved Issues to the Next Level of Support Personnelfollow Up with Clients to Ensure Their Systems are Functionalreport Customer Feedback and Potential Product Requestshelp Create Technical Documentation and Manualssupervising the Administration of Systems Related Network to Ensure Availability of Services to Authorized Users.requirementsproven Work Experience as a Desktop Support Engineer, Technical Support Engineer or Similar Rolehands-on Experience with Windows Environments.working Knowledge of Office Automation Products and Computer Peripherals, like Printers and Scannersknowledge of Network Security Practices and Anti-virus Programsability to Perform Remote Troubleshooting and Provide Clear Instructionsexcellent Problem-solving and Multitasking Skills.customer-oriented Attitudeminimum Hsc Passed with Computer Hardware & Networking Degree.