Desktop Support Engineer

IT Mantra Techintellect Pvt. Ltd.

·         Address user tickets regarding hardware, software and networking

·         Install, upgrade, support and troubleshoot XP, Windows 7, windows 10 , Microsoft office products and any other authorized desktop applications

·         Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

·         Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network

·         Walk customers through installing applications and computer peripherals

·         Ask targeted questions to diagnose problems

·         Guide users with simple, step-by-step instructions

·         Conduct remote troubleshooting

·         Test alternative pathways until the resolution of an issue

·         Customize desktop applications to meet user needs

·         Record technical issues and solutions.

·         Direct unresolved issues to the next level of support personnel

·         Follow up with clients to ensure their systems are functional

·         Report customer feedback and potential product requests

·         Help create technical documentation and manuals

·         Supervising the administration of systems related network to ensure availability of services to authorized users.

Requirements

·         Proven work experience as a Desktop Support Engineer, Technical support Engineer or similar role

·         Hands-on experience with Windows environments.

·         Working knowledge of office automation products and computer peripherals, like printers and scanners

·         Knowledge of network security practices and anti-virus programs

·         Ability to perform remote troubleshooting

Experience : 2 - 3 Years

No. of Openings : 1

Education : Diploma

Role : Desktop Support Engineer

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Male

Job Country : India