Desktop Support Engineer to assist our clients with computer hardware and software issues. He required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.
Responding to client support requests.
Address user tickets regarding hardware, software, and networking
Direct unresolved issues to the next level of support personnel
Contacting clients to find out the nature of the problem.
Traveling to the clients location or connecting via a remote link.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Providing basic training in computer operation and management.
Help new employees set up their workstations and Train end users when new software or IT regulations arrive at a company.
Maintain and upgrade equipment as needed.
Help create technical documentation and manuals.
Device Maintenance
Knowledge:
Problem-solving skills:
Desktop support engineers use their problem-solving skills to develop solutions for various IT-related issues. Strong problem-solving skills help resolve these problems in a timely manner, all while ensuring the efficient use of a company's resources.
Communication skills:
Experience : 2 - 3 Years
No. of Openings : 1
Education : Any Bachelor Degree
Role : Desktop Support Engineer
Industry Type : Call Centre / BPO / KPO / ITES / LPO
Gender : Male
Job Country : India
2 - 3 Years
1 Openings
2.3-2.5 Lac/Yr
Barbil Kendujhar 
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