fte skillset
. two to three (2–3) years of experience providing it infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and fixing the problems without impacting or violating hardware warranty or customer security compliance requirements.
. client requires background checks for all technicians, with auditable references for education, qualifications, and previous employment history.
. hands-on experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripheral hardware problems.
. experience or ability to follow instructions for installing and troubleshooting desktop applications.
. basic knowledge of enterprise lan and wan setups and concepts. ability to perform smart hands activities under instruction-based tasks at sites.
. ability to lift/move computer equipment weighing up to 50 lbs.
. skilled in desk-side support and pc break/fix, including basic administration of windows os. subcontractor to identify, through transition, and communicate in advance the dispatch locations where basic mac os support may be required as a smart hands event. once the locations and quantities are known, the client and wwts will mutually agree on a support strategy for mac os support.
. client prefers, where commercially practical, that the subcontractor uses technicians with an associate's degree in electronics and comptia a+ certification. where the subcontractor is unable to do this, they must ensure and certify that technicians meet the subcontractor's own internal required standard. a client-specific technician certification program will be introduced during the transition.
. experience with anti-spyware and anti-virus software.
. some working knowledge of tcp/ip networking, dns, dhcp, vpn, and rdp.
. evaluation and installation of primary and peripheral computer and networking hardware, including but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels — all under smart hands capability supported by the client.
. ability to troubleshoot system and network issues using good deductive reasoning skills under the smart hands capability supported by the client.
. good written and oral communication skills with clients and management. good interpersonal skills. fte must speak the local language and english to facilitate communication with the client.
. ability to work with deadlines and complete tasks on time.
. ftes may be subject to a service readiness test by the client. ftes will be accepted based on the successful completion of this test. all training requirements will be provided by the client. the service readiness test may need to be completed before go-live with sufficient time to obtain a replacement if necessary.
. subcontractor will be required to provide a basic tool kit for each fte. tool kits will be defined during the transition phase. all ftes must have valid mobile phones, and their contact numbers must be shared as required. technicians must be reachable after hours for emergency queries.
2 Years
2 Openings
2.0 - 4.0 Lac/Yr
Face-to-Face interview
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