Job Summary:
ï‚· Responsible for
ï‚§ Agent Recruitment
ï‚§ Agent Development
ï‚§ Meet Business targets
ï‚§ Customer Centricity
Key Responsibilities/ Key Deliverables:
Agent Recruitment
ï¬ Develop various sources of agent hiring & build a team of agent & agent
pipe line.
ï¬ Conduct activity to enhance existing agent footfall to generate fresh
referral for new agent hiring
ï¬ Implementation of MNYL GOLD process and adhere to the business
norms
ï¬ Follow agent 9 pointer hiring mechanism & other hiring norms
Agent Development
ï¬ Ensure product knowledge by MNYL ways of training Field
demonstration (FOD’s)
ï¬ Development of agent prospecting habits, calling habits and work habits.
ï¬ Work with agent on planning and reviewing of activities and goals.
ï¬ Identify the training needs of the agent and work with Trainers to improve
the same
Meet Business Targets
ï¬ Achievement of monthly, quarterly & yearly business plans.
ï¬ Improve agent productivity & persistency by regular PRP/IID/GID etc…
ï¬ Ensure companies product mix sales ration and adhere to the business
norms.
ï¬ Maintain agent pro activity as per business plan
Customer Centricity
ï¬ Be MNYL brand ambassador & a customer champion
ï¬ Follow MNYL sales practice to develop deep customer loyalty
ï¬ Hold periodical customer meet to understand customer pulse & need
ï¬ Ensure customer queries are responded to satisfactorily as per MNYL
standard.
ï¬ Desired Competencies
ï¬ Sourcing & Selection capability
ï¬ Nurturing & Developing talent
ï¬ Result orientation
Measures of Success:
ï± Achievement of business plan & GPA
ï± Recruitment / Development & Activation of agent as per plan.
ï± Number of EC/MDRT agent