Delivery Manager

Trainocate Networks India Pvt Ltd

Plan and implement a training plan to cover both current and future needs

Maintaining positive relationships with customers

Ensure the team's processes and tasks are carried out efficiently.

Sourcing trainer profiles

To create and execute trainer upskilling plan

Coordinate with internal operations team, IT team and customer to setup the training delivery.

Coordination and Delivery of Training including Pre and Post Training activities

Measure the effectiveness of the training program and plan improvement methods as required

Create Public schedule

Maintain and share the daily and weekly reports on trainer calendar

Ensuring and reminding trainers to collect feedback in each training class.

Ensuring feedback as per norms strive to improve the feedback

Join customer tech calls with trainers and provide them with resolutions / training scheduling options. Coordinate between trainer and customer to set the expectations and schedule the training program

Research curriculum actively and remain up to date on developments and current trends.

Respond to escalations and requests from customers and provide after-sales support

Maintain strong inter-personal communication skills.

In addition, you will support the People Operations teams across our range of venues in the design and delivery of learning and development activities for major events.

Experience : 3 - 5 Years

No. of Openings : 3

Education : Professional Degree, Any Bachelor Degree, B.A, B.C.A, B.B.A, B.Ed

Role : Delivery Manager

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India