Supervisor

Vison Group Retail Technologies pvt ltd

Lead, motivate, and support a large team within a time-sensitive and demanding

environment, including setup and implementation of career development plans for all direct

reports and problem resolution

o Manage timely data collection to update operations metricsto achieve productivity targets,

eliminate errors and deliver excellent customer service

o Partner with cross-functional support teams in improving the proprietary tools and systems

o Drive and train the staffs towards the vision of the Organization, policies, procedures, and

best practices.

o Organizes and oversees the schedules and work of assigned staffs.

o Conducts performance evaluations that are timely and constructive.

o Manages a team of assigned operations representatives and ensures they comply with

company guidelines particularly related to quality of service.

o Monitors or reviews the productivity and other correspondence between Front line Staffs,

TLs and Clients.

o Ensures that representatives are informed about changes to company products and services.

o Prepares knowledge-based documents such as summaries and responses to frequently

asked questions.

o Identifies opportunities to update or improve the quality and quantity of productivity

Experience : 3 - 7 Years

No. of Openings : 5

Education : Any Bachelor Degree

Role : Company Supervisor

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India