Customer Support Specialist (Voice Process)

OJcommerce

2 - 5 Years
2 Openings
Not Disclosed
Face-to-Face interview
Chennai

Key Skills

Customer Support International Voice Process Work From Home

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Job Description

position: customer support specialist (voice process)

oj commerce inc. is a fast-growing retailer serving the us market through oj and various market places such as amazon, walmart, and ebay. oj commerce is a privately held, profitable company headquartered in miami, florida, usa with a 100% dedicated back – office in chennai. the work hours are flexible with predominantly india business hours with some overlap with us eastern time business hours based on need.

experience: total 2-4 years’ experience in phone support

skill sets:

· position is responsible for resolving customer issues via inbound calls.

· handling customer queries

· respond to any claims submitted by customers.

· respond to customer emails

· facilitate support tickets

· during this process, analyzing any errors committed and provide feedback for improving procedures.

· responsible to provide timely and effective resolutions to us customers.

· fully responsible to delight prospective customer with satisfactory service

· improve the quality of the customer interaction on a daily basis.

· will be required to work with agents in other countries through remote sessions.

desirable skills:

· candidates with experience in ecommerce / online retail

· should be comfortable in dealing with senior leadership (internal & external)

· communication skills – excellent verbal and written communication skills with ability to explain ideas very clearly.

· self–motivated and flexible, with an ability to work independently.

· shift timing: should be flexible to work in night shifts (6pm to 3am & 9pm to 6am ist)

· work from home

(note: initial 20 days of training will happen in office floor (chennai,guindy))

Experience
2 - 5 Years
No. of Openings
2
Education
Higher Secondary
Role
Customer Support Specialist
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Home

About OJcommerce

At OJCommerce, we strive to be the best-in-class ecommerce company delivering exceptional value to customers. We leverage technology, innovation and brand-partnerships to provide a seamless & enjoyable shopping of high-quality products at the best prices, fulfill the orders expeditiously and provide outstanding service. You can shop over a million products from thousands of brands across many categories - Home, Kitchen, Garden, Tools, Office equipment, Pets, Food & Household Supplies. OJCommerce is committed to 100% customer satisfaction and will do all that is required to deliver it to every customer.