Customer Support - Outbound

Choice International Limited

1. Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services

2. Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued

3. Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed

4. Build lasting relationships with clients and other team members based on trust and reliability

5. Utilize software, databases, scripts, and tools appropriately

6. Understand and strive to meet or exceed performance metrics while providing excellent and consistent customer service

7. Make sales or recommendations for products or services that may better suit client needs

8. Take part in training and other learning opportunities to expand knowledge of the company and position

9. Adhere to all company policies and procedures

Experience : 0 - 1 Years

No. of Openings : 15

Education : Any Bachelor Degree

Role : Customer Support Executive

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India