Choice International Ltd.

Mumbai, Maharashtra

1. Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services2. Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued3. Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed4. Build lasting relationships with clients and other team members based on trust and reliability5. Utilize software, databases, scripts, and tools appropriately6. Understand and strive to meet or exceed performance metrics while providing excellent and consistent customer service7. Make sales or recommendations for products or services that may better suit client needs8. Take part in training and other learning opportunities to expand knowledge of the company and position9. Adhere to all company policies and procedures