Customer Support

REQUIREMENTS:

€¢ Candidate must possess excellent Customer Service and Customer Support Skills.

€¢ Must have excellent Communication skills, both written and verbal.

€¢ Strong Analytical skills to understand customer feedback and provide solutions.

€¢ Must have a strong commitment to Customer Satisfaction.

€¢ Should have knowledge about basic AI tools.

€¢ Bachelor€™s degree in business administration, Marketing, Communications, or any related field is

required.

€¢ Prior customer service experience is a plus.

€¢ Proficiency in Microsoft Office and CRM software preferred.

KEY RESPONSIBILITIES:

— Respond to customer queries and customers€™ concerns.

— Provide support for data collection to enable Recovery of the account for end user.

— Maintain a deep understanding of client process and policies.

— Reproduce customer issues and escalate product bugs.

— Provide excellent customer service to our customers.

— You should be responsible for exhibiting capacity for critical thinking and analysis.

— Responsible to showcase proven work ethic, with the ability to work well both

independently and within the context of a larger collaborative environment.

• Experience

  0 - 1 Years

• No. of Openings

  3

• Education

  Graduate

• Role

  customer support

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office