Customer Support Executive jobs in Kachiguda (Hyderabad) - Jain Group

A professional approach in answering calls and providing information about products and services, taking input on issues, and resolving them.

2. Maintaining records of transactions and interactions.

3. Appropriate and timely follow-ups wherever required.

4. Escalate unresolved queries to respective departments for accuracy.

5. Ensure high standards of tone and language in all written and verbal communications.

6. Daily keep a track of customers to facilitate sales and revenue growth by maintaining a good

level of understanding with customers.

7. Ability to lead a team.

8. Knowledge of mediation and conflict resolution techniques is preferable.