Customer Support Executive

Opportunity Placement Services

0 - 6 Years
500 Openings
1.3 - 4.5 Lac/Yr
Face-to-Face interview
Jaipur

Key Skills

Excellent English International Voice Process Customer Service Day Shift Night Shift Domestic Voice Process Good Communication Skills Undergraduate Graduate Chat Support Executive BPO Non Voice BPO Executive Customer Support Executive

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Job Description

We are urgently looking for candidates who wants to start their career with BPO sector.

Profile:- Customer Support Executive

Day/night shift

Rotational week off

Required excellent communication

Salary - LPA to LPA

Work from office

Location- Jaipur only

Graduate/ Undergraduate

Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

Assist in training junior Customer Support Representatives

Experience
0 - 6 Years
No. of Openings
500
Education
B.A, B.B.A, B.C.A, B.Com, B.Sc, Advanced/Higher Diploma, Higher Secondary, M.A, Professional Degree, Post Graduate Diploma
Role
Customer Support Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Opportunity Placement Services

To provide the best & most trusted HR Solutions. Opportunity placement services is the prime placement consultancy in Jaipur provide fresh jobs and experienced opportunities for the multinational Corporation are headquarter is in Jaipur Rajasthan and we are leading job consultancy in Jaipur.