Customer Support Executive

We are urgently looking for candidates who wants to start their career with BPO sector.

Profile:- Customer Support Executive

Day/night shift

Rotational week off

Required excellent communication

Salary - LPA to LPA

Work from office

Location- Jaipur only

Graduate/ Undergraduate

Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

Assist in training junior Customer Support Representatives

• Experience

  0 - 6 Years

• No. of Openings

  500

• Education

  Graduate (B.A, B.B.A, B.C.A, B.Com, B.Sc, Certificate/Diploma/Others)

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office