Key Skills
Excellent English International Voice Process Customer Service Day Shift Night Shift Domestic Voice Process Good Communication Skills Undergraduate Graduate Chat Support Executive BPO Non Voice BPO Executive Customer Support Executive
Education
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Higher Secondary, Advanced/Higher Diploma, Professional Degree, B.A, B.C.A, B.B.A, B.Com, B.Sc, Post Graduate Diploma, M.A
Job Description
We are urgently looking for candidates who wants to start their career with BPO sector.
Profile:- Customer Support Executive
Day/night shift
Rotational week off
Required excellent communication
Salary - 1.20 LPA to 4.50 LPA
Work from office
Location- Jaipur only
Graduate/ Undergraduate
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives