Customer Support Executive

Accelpix Solutions Pvt Ltd

Job Description

The candidate should have the ability to help customers via Online Chat, Phone, or Remote Support.

Responsibilities

1. Identify customer needs and assist customers in selecting suitable products.

2. Update our internal databases with information about technical issues and useful customer conversations.

3. Discuss feature requests and workaround with team members.

4. Inform customers about new features and functionality while installing our software via a remote support tool.

5. Following up with customers to ensure their technical issues are resolved.

6. As required, take on additional responsibilities on an ongoing basis.

Key Skills/Knowledge

1. Ability to communicate effectively in English and Hindi, both written and verbally

2. A good understanding of computing (. Windows 7, 8, 10, and MS Office) is required.

3. The ability to multi-task and work with speed and accuracy

4. A basic understanding of financial services (NSE, BSE, MCX

Min Education Qualification:-

Graduate (B Com or B Sc or Diploma Engineer or BBA or BCA or M Com or MBA)

Interview Time -

10 am to 4 pm (Monday to Saturday)

Location:-

9th Floor (STPI), Tower One, GIFT City, Gandhinagar, Gujarat.

Experience : 0 - 3 Years

No. of Openings : 5

Education : Diploma, B.C.A, B.B.A, B.Com, B.Sc, B.Tech/B.E, Post Graduate Diploma, M.C.A, M.B.A/PGDM, M.Com

Role : Customer Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Male

Job Country : India