Customer Support Executive

Esperanza Consulting Pvt Ltd

Responsibilities:

To handle all incoming documents to verify the identity of customers according to the job procedures

To handle all incoming/outgoing customer calls

To handle all written customer inquiries

To response to all customer inquiries

To represent the company professionally in all contacts with customers, to follow the industry standards and internal quality criteria and thereby increase the level of customer satisfaction (incl. number of positive customer feedback)

To address customers in friendly and respectful manner according to the general principles of ethics

Requirements:

Required language(s): English, Hindi and Marathi( Tamil,Malayalam and Kannada language will be an additional preference)

Preferably Junior Executive specialized in Customer Service or equivalent

Able to work on rotation basis

High self-confidence, convincing, sales skills

Flexibility

Fluent English

Good self-discipline

Initiative, proactive personality

Result orientation

Strong personality able to work independently and without close supervision

Initiative, proactive personality

We offer:

Competitive remuneration package

Supportive environment facilitating growth and achievement

Great corporate events

5 days work

Employee and Employer PF contribution (Provident Fund Facility)

Annual bonus, if you complete 1 year or more and the Organization performance is good

12 Public Holiday

Leave Encashment

Regards,

Tasleem Shaikh

Experience : 1 - 2 Years

No. of Openings : 1

Education : Professional Degree

Role : Customer Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India