Hiring- *Customer Service Associate*
Location - Viman Nagar, Pune.
Job Role: -
1. Handle inbound customer inquiries via multiple channels (voice, chat, email) related to travel bookings, including flights, hotels.
2. Maintain a high standard of service quality, adhering to Agoda€™s customer service guidelines.
3. Communicate effectively with customers, ensuring a positive and helpful interaction.
Qualification: -
1. Minimum HSC or equivalent; a Bachelor's degree is a plus.
2. Excellent communication skills in English, both verbal and written.
Salary: -
1. Fresher: 21K CTC €“ 17K in hand
2. Experience: Upto 24K CTC €“ 21K in hand.
Extra Benefits: -
1. Performance Incentives.
Shift Time & Week Off: -
1. 5 Days working 24*7 Rotational Shifts (Including Night Shifts).
2. 2 Rotational Week Off.
Transport Facility: -
1. Pick-up and Drop facility available