Customer Care Executive || Freshers & Experienced

Synergy Staffing Solutions

0 - 2 Years
1 Openings
2.0 - 2.8 Lac/Yr
Posted today
Face-to-Face interview
Mahipalpur, Delhi

Key Skills

Communication Skills Customer Support

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Job Description

*hiring for customer service profile*

salary - 20k with compliance - for experience

for fresher - 13k-15k

job location - mahipalpur

key responsibilities

handle inbound and outbound calls related to pickup, delivery, delays, and shipment status.

resolve customer issues promptly and professionally, ensuring high customer satisfaction.

coordinate with warehouse, delivery partners, and operations teams for timely closures.

track and update shipment status in the system (crm/erp).

escalate pending/critical issues to the concerned team.

maintain daily reports of customer interactions and resolutions.

ensure compliance with company service standards and sops.

requirements

minimum 6 months to 2 years of experience in customer support, preferably in logistics/courier/e-commerce.

strong verbal and written communication skills.

ability to handle pressure and manage high call volumes.

knowledge of shipment tracking, rto, ndr, escalation handling will be an advantage.

basic computer skills (ms office, crm tools).

Experience
0 - 2 Years
No. of Openings
1
Education
B.A
Role
Customer Support Executive
Industry Type
Accounting / Finance
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Synergy Staffing Solutions

At Synergy Staffing Solutions, we believe recruitment is more than just filling positionsits about creating the perfect match between people and opportunities. We partner with candidates to shape careers and with companies to build strong, successful teams. Whether its fresh talent, experienced professionals, or leadership hiring, our goal is to provide end-to-end recruitment solutions that deliver real impact. What We Do: Talent Acquisition for IT & Non-IT Roles BPO / KPO / International & Domestic Hiring Leadership & Specialized Recruitment Campus Hiring & Bulk Hiring Solutions.

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