Customer Support Executive

Gyaanstore Pvt Ltd

job title: customer support executive

company: gyaanstore pvt ltd

location: wfh [work from home]

position type: full-time

about gyaanstore pvt ltd:

gyaanstore pvt ltd, a leading online bookstore, is seeking a dynamic and customer-focused individual to join our team as a customer associate. at gyaanstore, we are passionate about connecting people with the joy of reading and learning. if you are enthusiastic about books, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to embark on this exciting journey with us.

key responsibilities:

1. customer service excellence:

- provide exceptional customer service by assisting customers with inquiries, and order-related concerns.

- ensure a positive and memorable shopping experience for every customer.

2. product knowledge: [training will be provided]

- develop in-depth knowledge of our book inventory to assist customers effectively.

- stay informed about new releases, promotions, and recommend personalized reading selections.

3. communication:

- respond promptly to customer inquiries via email, chat, and phone.

- effectively communicate promotions, policies, and procedures to customers.

4. problem resolution:

- address and resolve customer complaints and concerns in a professional and empathetic manner.

- collaborate with internal teams to solve complex issues and improve overall customer satisfaction.

5. qualifications:

- graduated with a bachelor's degree from a recognized institution.

- excellent communication and interpersonal skills.

- fluent in english communication.

- strong organizational abilities and attention to detail.

- computer literacy

- must have computer and stable data connection.

how to apply:

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  Diploma, Any Bachelor Degree

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home