Customer Support Executive

Gyaanstore Pvt Ltd

Job Title: Customer Support Executive

Company: Gyaanstore Pvt Ltd

Location: WFH [Work From Home]

Position Type: Full-Time

About Gyaanstore Pvt Ltd:

Gyaanstore Pvt Ltd, a leading online bookstore, is seeking a dynamic and customer-focused individual to join our team as a Customer Associate. At Gyaanstore, we are passionate about connecting people with the joy of reading and learning. If you are enthusiastic about books, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to embark on this exciting journey with us.

Key Responsibilities:

1. Customer Service Excellence:

- Provide exceptional customer service by assisting customers with inquiries, and order-related concerns.

- Ensure a positive and memorable shopping experience for every customer.

2. Product Knowledge: [Training will be provided]

- Develop in-depth knowledge of our book inventory to assist customers effectively.

- Stay informed about new releases, promotions, and recommend personalized reading selections.

3. Communication:

- Respond promptly to customer inquiries via email, chat, and phone.

- Effectively communicate promotions, policies, and procedures to customers.

4. Problem Resolution:

- Address and resolve customer complaints and concerns in a professional and empathetic manner.

- Collaborate with internal teams to solve complex issues and improve overall customer satisfaction.

5. Qualifications:

- Graduated with a bachelor's degree from a recognized institution.

- Excellent communication and interpersonal skills.

- Fluent In English Communication.

- Strong organizational abilities and attention to detail.

- Computer literacy

- Must Have Computer and stable Data Connection.

How to Apply:

Experience : 0 - 1 Years

No. of Openings : 1

Education : Diploma, Any Bachelor Degree

Role : Customer Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India