Gyaanstore Pvt Ltd

Moradabad, Uttar Pradesh

Job Title: Customer Support ExecutiveCompany: Gyaanstore Pvt LtdLocation: WFH [Work From Home]Position Type: Full-TimeAbout Gyaanstore Pvt Ltd:Gyaanstore Pvt Ltd, a leading online bookstore, is seeking a dynamic and customer-focused individual to join our team as a Customer Associate. At Gyaanstore, we are passionate about connecting people with the joy of reading and learning. If you are enthusiastic about books, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to embark on this exciting journey with us.Key Responsibilities:1. Customer Service Excellence:- Provide exceptional customer service by assisting customers with inquiries, and order-related concerns.- Ensure a positive and memorable shopping experience for every customer.2. Product Knowledge: [Training will be provided]- Develop in-depth knowledge of our book inventory to assist customers effectively. - Stay informed about new releases, promotions, and recommend personalized reading selections.3. Communication:- Respond promptly to customer inquiries via email, chat, and phone.- Effectively communicate promotions, policies, and procedures to customers.4. Problem Resolution:- Address and resolve customer complaints and concerns in a professional and empathetic manner.- Collaborate with internal teams to solve complex issues and improve overall customer satisfaction.5. Qualifications:- Graduated with a bachelor's degree from a recognized institution.- Excellent communication and interpersonal skills.- Fluent In English Communication.- Strong organizational abilities and attention to detail.- Computer literacy- Must Have Computer and stable Data Connection.How to Apply: